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According to a new report from Torii, 60% of IT leaders don’t know what cloud apps are being used by everyone in their organization. The findings reveal a concerning picture: although software-as-a-service (SaaS) has forever changed the manner of how we work – remotely and distributed – the way employees work together hasn’t caught up. It’s more fragmented than ever. But few people realize it, including IT leaders.
There is clear dissonance between how well IT thinks they understand their cloud app ecosystems and work with other teams, and the reality. While 90% of flexiv ai 100m meituanliaotechcrunch praised their cross-team collaboration, in actuality only 20% collaborate with any regularity. That’s not nearly enough to get the best value from their SaaS investments.
As the State of SaaS at Work: Collaboration in a Distributed Workplace report suggests, this lack of collaboration may be due to distributed app ownership and the resulting siloed information. IT teams themselves don’t have the critical data that other groups need to reduce costs or work faster and smarter.
Image source: Torii. Security risks that come with SaaS apps
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When collaboration isn’t a given and there’s no reliable single source of truth, everyone is affected. For instance, only 7% of IT continuously work with security and/or compliance teams to help them discover and de-risk shadow IT. This means security and compliance are continuously in reactive mode dealing with risks from apps they didn’t know they had and chasing data for audits.Event
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Other findings imply that knowledge workers waste time searching for SaaS apps that already exist in the company’s ecosystem. Procurement is often running blind and surprised by contract renewals.
Much of this stems from employees taking matters into their own hands when it comes to selecting and purchasing the tools they want. In today’s cloud-powered workplaces, IT teams need to shift their mindset from a centralized command-and-control culture to one of an orchestrator and, perhaps, team coach. IT teams and SaaS stakeholders throughout the company must proactively manage distributed cloud applications and spend together or face the negative consequences. Methodology
Torii queried 300 IT leaders about the effects of decentralized app purchasing and how SaaS has impacted how they collaborate across the enterprise.
Read the full report from Torii.
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New Torii Report Finds 60% of IT Leaders Don’t Know What Apps They Have
Surprisingly poor cross-team collaboration leads to mismanaged SaaS, wasted money and time
NEW YORK, October 20, 2022–(BUSINESS WIRE)–Torii, creator of the #1 Automated SaaS Management Platform (SMP), today released “The State of SaaS At Work Report: Collaboration in a Distributed Workplace.” It reveals that most (60%) IT pros are in the dark when it comes to understanding their cloud app ecosystem, and only a small fraction collaborates with other key teams on controlling costs, securing data, and responding to changing business conditions. It also finds tremendous dissonance between how well IT thinks they’re working with other teams to manage distributed SaaS, and how poorly they actually are.
“SaaS is the ultimate team sport. Everyone from IT, procurement, and lines of business, to finance and security plays an important role in acquiring and managing cloud apps. But in many businesses, the team is dysfunctional. People operate in silos with limited information, no single source of truth, and woefully inadequate collaboration. The only possible outcomes from this are wasted money on apps and licenses, wasted time, and loss of agility,” said Uri Haramati, CEO of Torii. “In today’s distributed, cloud-powered workplaces, businesses can’t afford substandard SaaS management. As Torii’s State of SaaS at Work report makes clear, a new approach to distributed SaaS management rooted in collaboration, transparency, and empowerment is urgently needed.”
Key Findings from the Torii State of SaaS at Work Report
Cloud apps are incredibly easy for any employee to trial, purchase, and integrate without ever communicating with IT. Scattered app ownership and data further decentralizes what are now largely distributed organizations, undermining productivity and competitiveness. As cloud application usage increases everywhere, it’s critical for IT teams and stakeholders throughout the company to actively participate in managing their cloud applications and spend, together.
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Collaboration DissonanceWhile some collaboration happens between IT, finance, security, procurement, and HR, it’s not happening nearly as often as it should. While 90% of IT leaders praised their collaboration with other teams around SaaS management, in actuality only 20% do so with any regularity, and just 5% collaborate on the majority of business-critical tasks.
Procurement and Finance are underutilized IT resourcesOnly 14% of IT leaders reported working frequently with finance and procurement teams. But ongoing collaboration and data sharing are essential for minimizing costs, eliminating under-utilized licenses, and surfacing the app usage and cost data needed for continuous spend management and successful contract negotiations.
Businesses aren’t being proactive enough against Shadow ITOnly 20% of respondents work with security and/or compliance often enough to help them discover and derisk unknown applications. Without a complete view of their entire torii saas 10m series venture capitalmillertechcrunch stack and users, businesses can’t secure sensitive data, ensure authorized access, or meet compliance requirements.
Access the full reportTorii queried 300 IT leaders about the effects of decentralized app purchasing on collaboration and SaaS management. For additional survey findings and implications, access Torii’s complimentary “State SaaS at Work: Collaboration in a Distributed Workplace” report, here.